This page provides information on using SURE including the registration process, access charges, training and system requirements.

Download a flow diagram (PDF 160KB) that summarises the steps involved in setting up a project workspace in SURE.

REGISTRATION TOOLKIT

Complete Project Workspace Application Form

Download Information for establishing a SURE Project Workspace (PDF 256KB)

Download Virtual Project Workspace Application Form (PDF 298KB)

Download instructions: Please download and save the editable PDF to your computer. Type your answers into each field and save your response before returning to sure-admin@saxinstitute.org.au.

Complete SURE agreements and return to the SURE team

Please return the application form by email to sure-admin@saxinstitute.org.au. A workspace agreement will be returned to the Lead Investigator for signature prior to gaining access. All new users will also need to sign a User Deed committing them to the terms and conditions of SURE access.

Receive invoice and complete payment

Once the agreements have been signed and completed, the SURE team will issue an invoice. Payment of the initial invoice will need to be completed before receiving access to SURE.

Receive user credentials

Users will be assigned with a unique username, passphrase and physical token (Yubikey) to access SURE.

Additional users who join a project will need to contact the SURE team to gain access to the project.  This can be done via the Change in Service form (PDF 181KB). Users added to a project must be a named investigator on the project’s approved ethics application, or have been subsequently approved by the ethics committee via submission and approval of a change in personnel form.

Fees for the use of SURE are charged for the establishment and maintenance of project workspaces. Each user also pays a fee for a virtual machine based on the computing resources assigned to that user.

The fees below relate to standard setup requirements and are effective 1 January 2017 (please note that there has been an increase in fees from 2016). We may be able to accommodate special requests in the setup of a project workspace to meet specific requirements but additional fees may apply. Fees are exclusive of GST.

PROJECT FEES

  • Standard project establishment fee: $3638
  • Annual storage and operations fee: $2426
  • Archiving and storage fee (up to 10 years): $500

USER FEES

  • Supervisor user: $1213 (annual)

Resources allocated to supervisor virtual machine: 4GB RAM, one CPU core, access to shared study file server

Fee for each extra virtual machine (for different projects) at 75% of the first: $909.55.

  • Standard user: $2426 (annual)

Resources allocated to standard virtual machine: 8GB RAM, two CPU cores, 250GB of fast “scratch” disc space, access to shared study file server

Fee for each extra virtual machine (for different projects) at 75% of the first: $1819.

  • Power user: $4851 (annual)

Resources allocated to standard virtual machine: 16GB RAM, two CPU cores, 500GB of fast “scratch” disc space, access to shared study file server

Fee for each extra virtual machine (for different projects) at 75% of the first: $3638.

VIRTUAL MACHINE USER CHANGES

  • Fee for replacing an existing SURE user with a user that is new to SURE: $278 (one-off)
  • Fee for replacing an existing SURE user with a user that has previously used SURE: $110 (one-off)

SURE training fees: $121 (one-off per user fee)

Download the 2017 Schedule of SURE access charges (PDF 100KB).

Disclaimer: The Sax Institute reserves the right to alter access charges and the terms and conditions of access at any time. While the SURE team aims for the facility to be available to users 24 hours a day, 7 days a week, periods of system downtime will be required to undertake system maintenance and upgrades. We will endeavour to provide advance notice for all scheduled downtime. User support services for SURE will normally operate between 9am – 5pm (Eastern Time), Monday to Friday.

Users of SURE are required to complete training prior to receiving access to the SURE facility. The training is offered as four, self-paced online modules. The program has been designed to ensure:

  • Researchers are aware of legal and ethical issues and considerations relating to information security and data management relevant to undertaking linked data research
  • Researchers are given detailed guidance on the features of SURE including accessing and using the system.

The modules presented in the training program are:

  1. Data linkage research in Australia: An overview of the data linkage process and the development of linked data research in Australia
  2. Responsibilities of a researcher: An overview of the legal and ethical considerations of researchers when conducting linked data research
  3. Information security: The current approach to information security in linked data research and a description of SURE’s security model
  4. Statistical disclosure analysis: An introduction to principles and methods of statistical disclosure analysis and statistical disclosure control

Download the application form (PDF 58KB) to register for online training.

This section contains the computing prerequisites for access to SURE.

Authentication

To log into SURE, a username, passphrase and physical token (Yubikey) is required. These are supplied to a user by the SURE team.

SURE users also need to install a personal digital certificate on each computer from which they access SURE – this is a simple task which only needs to be done once for each computer by the SURE user. The certificate and installation instructions will be provided as part of the registration process for using SURE.

Network connectivity

A reliable broadband Internet connection or AARNet connection is required to access SURE (most academic institutions in Australia are connected to AARNet). “Broadband” refers to either a direct Internet gateway at a place-of-work, or a domestic ADSL2+, cable modem or NBN fibre optic connection to an ISP (Internet Service Provider).

Citrix Receiver

On both Windows and Apple computers, you need to install the latest version of Citrix Receiver software, or have your workplace IT support people install it for you. Citrix Receiver is free (no-cost).

Internet browser

The internet browser that is used to access SURE should be:

  • Mozilla Firefox (for computers running Microsoft Windows)
  • Mozilla Firefox or Safari (for computers running Apple Mac OS X)

The latest version of these internet browsers should be installed as they have an auto-update feature built-in. The auto-update feature should be enabled to ensure that your installed browser is always up-to-date.

Local computer

The computer used to access SURE should be an employer-provided desktop or laptop computer.

The operating systems needs to be Windows XP or later for a computer running Microsoft Windows or Mac OS 10.7 or later for an Apple computer

The local computer used to access SURE also needs to have a recent version (not more than two years old) of an approved anti-virus product installed and running (such as McAfee, Symantec, Trend Micro, Sophos, Kaspersky, AVG (free and paid), Microsoft Security Essentials, Immunet powered by ClamAV and Avast! Free.