One of the Institute’s key strengths is the expertise of its team. We are always looking for opportunities to work with those who share our goals and values.

Researchers should visit our For Researchers section to learn more about opportunities for collaboration.

Health decision makers — those working in policy, practice or other areas of health service provision – should visit our For policy agencies section.

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IT Support

  • Fixed-term contract – six months with potential to extend to eight months
  • Full-time (will consider four days)
  • Immediate start

About the Sax Institute

The Sax Institute is a national leader in promoting the use of research evidence in health policy. We aim to be the bridge between researchers and health decision makers, giving each the tools to work more closely together to benefit all Australians.

About the position

This role will act as the first point of contact for customer support and is responsible for maintaining and responding to Service Desk calls and requests. You will be a member of the Institute’s technical support services team supporting the Institute’s internal staff. This role involves a wide variety of tasks including administering IT systems and infrastructure, providing application support and providing key assistance with the Windows 10 and Office 2016 upgrade project.

About you

You will have:

  • Experience in providing 1st and 2nd level IT technical support services.
  • Good experience supporting a Microsoft environment including Active Directory, Windows 7 and Office 2013
  • Strong troubleshooting skills
  • Excellent service orientation and stakeholder engagement across all levels.

Desirable – Selection Criteria

  • Any experience in ITIL enabled service desk
  • Experience in Windows 2012 server
  • Deployment of Windows 10 and Office 2016 would be an advantage.

We offer:

  • Competitive salary including salary packaging
  • Opportunity to impact health policy/program delivery

Further details

Please download the position description for a detailed Selection Criteria

To apply please send your CV and a cover letter addressing the selection criteria to with the subject heading IT Support.

For any enquiries please contact Anthony Ashton on 02 9188 9538 or

Applications close: Friday 10 March 2017

We are an Equal Opportunity Employer.

Australian Citizens and Permanent Residents only.