• Not for profit sector
• Maximum-term contract (up to 2 years)
• Ultimo location, professional and friendly environment
About the Sax Institute
The Sax Institute is an independent, not-for-profit organisation that helps decision makers find and make the best use of research to solve real-world health and social problems.
We connect individuals and organisations with research, we build research platforms that generate new knowledge for use in decision making, and we lead thinking and knowledge around how to ensure more research has a real-world impact.
We are not a research institute but rather, a transformative organisation established to develop innovative ways of better connecting knowledge from research with those who can use it.
About the role
Sitting within the Institute’s Research Assets Division, this position provides support to administer Australia’s largest longitudinal study of ageing, the 45 and Up Study. As part of this Study, more than a quarter of a million people over the age of 45 have agreed to provide regular updates on their health. By following such a large group of people over the long term, we are developing a world-class research resource that can be used to boost our understanding of how Australians are ageing.
Such a large research project requires a great level of coordination and this role will work within the team that is the first point of call for the participants of the Study. It plays an important role in answering participant questions, coordinating information being sent to participants and administrative tasks for the program.
This is a part-time (3 days per week) role and responsibilities will include:
• Responding to participant communications (over phone and email) including enquiries, requests for materials and complaints
• Updating participant records
• Assisting with data management processes including quality assurance and reviews
• Ensuring that appropriate security measures for confidential storage are always adhered to
• Assisting with the mail outs to all participants
• Providing administrative support for the coordinating centre including:
– Managing received mail
– Undertaking regular stock take of study resources (including printed material)
– Preparing correspondence
• Providing assistance to the team to ensure that all aspects of the day-to-day operations of the Study proceed smoothly.
About you – Selection Criteria
We are looking for a dynamic and dedicated project assistant to fill this position. The right candidate may have experience within data entry, an inbound call centre or customer services environment with the following current skill set:
• Excellent interpersonal and communication skills, both written and verbal, including a friendly and welcoming telephone manner
• Ability to work well within a team environment (and someone who thrives in working as part of a team)
• Demonstrated experience in providing customer / client service via telephone and email
• High attention to detail
• Excellent organisational skills
• Highly proficient with Microsoft Office products (Word, Excel, Outlook, Access)
• An understanding of large scale data collection and quality assurance
• High level of confidentiality and integrity.
Further details
If this sounds like the role for you, please read through the full position description here Position Description
To apply please send your CV and a cover letter addressing the Selection Criteria to jobs@saxinstitute.org.au with the subject heading: Project Assistant.
For any enquiries please contact Alison Cowle on 02 9188 9513.
The Sax Institute is an Equal Opportunity Employer.
