- Not for profit sector
- Casual position – approximately 21 hours per week
- Glebe location (with flexible work arrangements available)
ABOUT THE SAX INSTITUTE
The Sax Institute is an independent, not-for-profit organisation that improves health and wellbeing by driving better use of evidence in policies, programs, and services.
The Sax Institute has an international reputation as an Evidence Specialist, and nearly 20 years’ experience in translating research findings into policy drawing on our own expertise as well as that of our more than 50 member organisations. We work with governments, health organisations, research organisations and a network of experts nationwide to analyse policy problems and find the best evidence-based solutions.
Our Research Assets Division includes some of our flagship programs – the 45 and Up Study (the largest ongoing study of health and ageing in Australia) and the Secure Unified Research Environment (SURE) that approved researchers use to conduct analysis of sensitive linked data.
ABOUT THE ROLE
Sitting within the Institute’s Research Assets Division, this position provides support to administer Australia’s largest longitudinal study of ageing, the 45 and Up Study. As part of this Study, more than a quarter of a million people over the age of 45 have agreed to provide regular updates on their health. By following such a large group of people over the long term, we are developing a world-class research resource that can be used to boost our understanding of how Australians are ageing.
Such a large research project requires a great level of coordination, and this role will work within the team that is the first point of call for the participants of the Study. It plays an important role in answering participant questions, coordinating information being sent to participants and administrative tasks for the program.
This is a casual position (working approximately 21 hours per week) and responsibilities will include:
- Responding to participant communications (over phone and email) including enquiries, requests for materials and complaints
- Updating participant records
- Assisting with data management processes including quality assurance and reviews
- Ensuring that appropriate security measures for confidential storage are always adhered to
- Assisting with the mail outs to all participants
- Providing administrative support for the coordinating centre including:
- Managing received mail
- Undertaking regular stock take of study resources (including printed material)
- Preparing correspondence
- Providing assistance to the team to ensure that all aspects of the day-to-day operations of the Study proceed smoothly.
ABOUT YOU – SELECTION CRITERIA
We are looking for a dynamic and dedicated project assistant to fill this position. The right candidate may have experience within data entry, an inbound call centre or customer services environment with the following current skill set:
- Excellent interpersonal and communication skills, both written and verbal, including a friendly and welcoming telephone manner
- Ability to work well within a team environment (and someone who thrives in working as part of a team)
- Demonstrated experience in providing customer / client service via telephone and email
- High attention to detail
- Excellent organisational skills
- Highly proficient with Microsoft Office products (Word, Excel, Outlook, Access)
- An understanding of large-scale data collection and quality assurance
- High level of confidentiality and integrity.
If this sounds interesting, please click here to read more about the position.
To apply please send your CV and a cover letter addressing the Selection Criteria and confirming your availability to [email protected] with the subject heading: Project Assistant.
Please contact Lisa Ren at [email protected] if you have further questions about the role.
Applications close: 5pm, 19 October 2021
The Sax Institute is an Equal Opportunity Employer.