11 April 2022.

This Evidence Check identifies patientā€reported experience measures (PREMs) used to evaluate integrated services. The review was conducted to support the development of a survey to use with families accessing the NSW Vulnerable Families program in order to better understand their experiences. Only a small number of PREMs were identified for use with people with both chronic or complex health conditions and social vulnerabilities. While all the PREMs identified are for use in integrated or coordinated care, only a few have direct applicability to the complex, vulnerable populations participating in Vulnerable Families or to the co-located, cross-service system Vulnerable Families model.

Citation: Sartore GM, Macvean M, Wade C, Spalding K. Patient experience surveys for vulnerable families: an Evidence Check rapid review brokered by the Sax Institute (www.saxinstitute.org.au) for the NSW Ministry of Health, 2022.

Date of publication: February 2022