December 2011. Dennis S, Harris M, Lloyd J, Powell Davies G, Faruqi N, Zwar N. 

This Evidence Check review supports the use of telephone coaching for vulnerable groups and for those with poor control of their chronic conditions. It found that telephone coaching can potentially bridge the treatment gap for disadvantaged patients if there are adequate levels of referral and uptake. A variety of approaches may be required depending on level of risk. Good linkages with the patient’s GP are important.