April 2019. Carson-Chahhoud, Kopsaftis Z, Sharrad K, Esterman A.

This review examines the evidence for smoking quitlines—telephone-based services providing behavioural support for people seeking to stop smoking, and advice to family, friends and professionals who wish to support others to quit. The review aimed to understand the key components of telephone counselling services that have been shown to be effective to support cessation, as well as the barriers and enablers to effective service delivery. The review identified several potential key components, although the evidence to support them was inconsistent. Provision of nicotine replacement therapy was identified as the most important factor determining compliance with the Quitline programs.