This Evidence Check review identified the most effective survey methods for assessing patient experience in small health facilities. Key strategies for achieving minimum numbers of completed surveys to ensure statistical robustness include use of census rather than sampling, increasing the reliability of questions and measures so that smaller samples are required, and pooling data over a longer period. Response rates may be improved by making surveys available in multiple languages, informing patients about the survey prior to discharge and publicising the survey among patients and staff.


Mazevska D, Pearse J.

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